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NETWORK STATUS: Downtime Incident


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Intelligence Officer

Intelligence Officer

components affected:
invisioncommunity.com – major outage
Invision Community Platform (EU) – major outage
Invision Community Platform (US) – major outage

Mar 22, 2023 06:07 EDT
resolved – Early this morning, our launch configurations that have been in place for some time started failing. An internal utility at AWS that has been in place for years was no longer operating. A work around has been put in place and we are investigating with our AWS account representative as to the root cause of this failure. They do not yet know at this time. Our sincerest apologies for this downtime event. We have monitoring, automatic scaling, and various systems in place to prevent just such an issue. However, with such a low level piece of the AWS systems failing without warning, we were unable to quickly recover. At this time we have no further information but can promise we will work with AWS to determine root cause.

Mar 20, 2023 23:00 EDT
investigating – We are currently working on the downtime issue with our Cloud Platform. We will provide updates as soon as we can.

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